PPV FAQ Below are some answers to common questions and also some procedure steps to help you through the purchase process and watching of live Pay-Per-View events. 1. How do I purchase an event? Under the Live Events menu link, click on ‘Live Video’ Here you will find a list of events. When a race is available […] Below are some answers to common questions and also some procedure steps to help you through the purchase process and watching of live Pay-Per-View events. 1. How do I purchase an event? Under the Live Events menu link, click on ‘Live Video’ Here you will find a list of events. When a race is available to purchase, it will highlighted and clickable. This link will take you to a purchase page where you can read the requirements needed to watch and there will be a Purchase Event button displayed. Click this button to buy. Clicking this button will take you off the Eldora Speedway site and land you on the PayPal website. Here you can enter credit card info or log into your PayPal account (if you have one) to make your payment Review the order and click the Pay Now button when ready to complete the purchase After the payment has gone through you will get a confirmation page that you have made a payment. IMPORTANT: do not do anything here as you will be Automatically brought back to the Eldora Speedway site and placed right onto the page where the stream will broadcast. This can take a few seconds, so be patient as it can take 2 to 20 seconds for PayPal to redirect you back to the Eldora Speedway site. Check your email. You should receive a receipt of payment from PayPal and also a Thank You email from this Eldora Speedway with instructions and a copy of your personal link to the event. In case you do not get redirected correctly or you do not bookmark the page and cannot get back to the broadcast page at a later time, refer to this email to retrieve your broadcast link. 2. What speed Internet connection do I need to have? You CANNOT view the live video broadcast on Dial-Up. You need a Cable, DSL, Fiber, T1 or High Speed Satellite* connection. On the broadcast page there is a choice of 2 different connection speeds (Base and HQ) to accommodate varying home Internet connections. We recommend a 1.25 Mbps download speed connection on your end to view on the Base setting. For viewing on the HQ setting – a 3.0 Mbps download speed connection from your Internet provider is recommended. To test your home connection speed, please use the following site: SpeedTest . * For Satellite connections, please check with your provider as some services limit your daily bandwidth transfer, so streaming a broadcast for 4+ hours might exceed your limit. 3. I did not receive my receipt and/or confirmation email? When you purchase a PPV event you should receive 2 emails right after the purchase. One from PayPal with your receipt and another from Eldora Speedway that is a Thank You for your purchase and also instructions with a personal link to the broadcast that is custom to your purchase and IP address. If you did not receive these both of these emails, please go through the list below and if need be, send us an email via techsupport[at]eldoraspeedway.com. Make sure you are checking the mail for the same email address that was used for the purchase on the PayPal site. Check your Junk/Spam Mail folder or Trash. Some mail settings have their spam/junk mail filters set high and these type of automated emails will get caught up in the Junk Mail or sent to trash by accident instead of making it to your Inbox. If you mis-spelled your email during the purchase process, you will not receive any of these emails and will need to email us via techsupport[at]eldoraspeedway.com. 4. PPV Link Expiration The PPV receipt you receive will typically say “link expires in 24 hours” – that does not mean you have 24 hours to view the race. We are a LIVE broadcast service only. The reason your initial link says it is good for 24 hours is because we code up a new video page for each race roughly 15-20 hours prior to the event….. so we give the link a 24 hour expiration time in case someone buys it right after we have created it, this way we are 100% assured the page will not shut down before the live racing is completed. 5. What do I do if the video is choppy, not smooth? Since this is the Internet, choppy video can happen from time to time, but it should not stay that way for any long period of time. If it does please try the following. Make sure you have enough down speed bandwidth with your home/office Internet provider. Minimum requirement is 1.5 Mbps (1500 Kbps). If you are unsure of your Internet connection speed, please refer to Item 2 on this page for ways to test your speed. WiFi connections can sometimes cause this as they are not as reliable as a hard line connection and will experience more fluctuation in speed over a period of time. Any other users/computers on the same Internet connection can draw speed away from your broadcast. Especially if another user is streaming video, downloading files or music, etc. Test your speed (see Item 2 on this page) and make sure your connection is still strong and that there is not any outages/interruptions with your service provider. Try to Refresh/Reload the page by making sure it calls out to the server to bring the page back in. Do this by holding the Shift key and clicking the Refresh/Reload button in your browser. Public connections, like public access wifi is unreliable for download speeds. The more people using the network on this public access point, the slower the network will become thus causing the video to buffer. 6. What computer requirements do I need? Base Player requirements: Intel Pentium III 1.0 ghz or equivalent processor with latest version of Flash. Smooth full screen viewing requires minimum Intel Pentium 4 or equivalent. Minimum 64mb video ram suggested. Full screen viewing provides a nice experience but require more computer processing power. Intel Dual Core or equivalent suggested for smooth full screen playback. Non Intel Macintosh Computers and First generation Netbook computers using Atom processors may have insufficient processing power to view even our Base Player smoothly. You can download the latest Flash version here: Adobe Flash Player As with all computing tasks, eliminating unnecessary running apps will free up processing power and provide for a better viewing experience. 7. What do I do if my audio is not working? 1st basic step, make sure your speakers are turned on and make sure the volume is up. Test your computer’s audio by playing another audio file, like a music file. Check/Test your sound by going to Start –> Control Panel –> Sounds and Audio Devices. Under the Volume tab make sure Mute is not checked and that the volume scroll is somewhere in the middle. Test a sound by clicking on the Sounds tab then choosing a sound file like Default Beep and click the play arrow below. If you are connecting your computer to a TV, make sure you have the audio cables connected and run properly to the right inputs. 8. What if there is a rain-out? The PPV stream is handled exactly as if you were at the track. If the track calls it a rain-out before it is an official race, we will offer all that paid a rain check for a free broadcast to the next event of equal value. Rain checks will be granted under the email address used for the original purchase. Now if rains come, but it is considered an official race by the track, then it is an official race with the PPV broadcast as well. 9. How do I bookmark the broadcast page? We suggest after purchase, when you are automatically sent to the broadcast page, that you bookmark that page in case you wish to leave during the race and return later. The link for the broadcast is specific to your purchase and IP address, so it is your distinct entry to the race. If you do not know how to bookmark a page, please see below. (For PC Users) Press the Ctrl and D keys on your keyboard at the same time. A bookmark dialog box will appear and you may save the page link. To retrieve it simply use the Favorites or Bookmarks tab in your browser and scroll down to the link. (For Mac Users) Press the Command and D keys on your keyboard at the same time.